The infinite loop of "Scan & Repair" is one of the most common issues that players face with their Call of Duty: Warzone and Black Ops Cold War games when launching via the Battle.Net launcher. Now it has once again returned for Black Ops Cold War players right after the most recent patch.
If you have played the new Outbreak mode on Black Ops Cold War, you must have come across a random game crash with the following "Fatal Error" message.
You would have pressed the "Scan and Repair" option from this Fatal Error (like any normal person would do), which leads to an unlimited loop of "Scan & Repair" in your Battle.Net launcher, not allowing you to enter the game. You then might be shown yet another error with the code BLZBNTAG00000BB8 (the code might differ slightly depending on which game it is happening for you).
Normally, you would press the "Scan & Repair" option by clicking on the gear icon next to your launcher's "Play" button. But, at this point, even it won't work.
Blizzard Customer Support suggests deleting the .IDX files in the data folder of your game directory. However, you've likely arrived here because that solution doesn't always work.
The easiest, yet most unpopular, method to solve the "Scan & Repair" loop is to simply re-install the game. However, installing 200+ GB of game files is not something anyone wants to do if it can be at all avoided. In this guide, we show you exactly how to fix the problem without re-installing your game. In the guide we do it for Black Ops Cold War as an example, but the method also works for Warzone and other Blizzard games associated with the Battle.Net launcher.
- Step 1: First, go to your game directory. The easiest way to do this is by clicking on the gear icon next to your 'Play' button and selecting the 'Show in Explorer' option. It will directly open up the game directory. Note that you will be one folder outside the main directory. Click on the folder with the same name as your game you're trying to fix.
- Step 2: Delete all the files in the directory except the 'Data' folder. Don't worry, you won't have to install the complete game again as we are keeping the 'Data' folder to avoid re-installing the complete game. Select everything except the 'Data' folder and delete.
- Step 3: Next, you must delete all the .idx extension files from the 'data' directory. Open the 'Data' folder and inside you will find another 'data' folder with a lower-case 'd.'
Sort the files by pressing the 'Type' column, and the .idx files will come on top. Delete all the .idx files that you see in this 'data' folder.
You can also search for ".idx" using the search bar at the top right corner of your windows explorer. It will show you all the .idx files that you need to delete.
- Step 4: Once again go to the 'data' folder inside the parent 'Data' folder and sort the files in ascending order. This way, the files will be sorted from smallest to largest size files. Then, delete everything that is smaller than 2 MB. Do not delete anything above 2 MB.
- Step 5: Restart your Battle.Net launcher, and your game should automatically start scanning and repairing. This time, it will not stop in the middle and won't show any error messages. It will go on to complete, and you will be able to see the "Play" button instead of the "Scan & Repair" button.
If you have any questions, feel free to comment below and let us know if this solution worked for you or not!
You’re an actual legend for this!!! Thank you!! I tried countless youtube tutorials but none of them seemed to work. Your solution worked for me
Hi Nathan!
You're welcome. I'm glad the solution worked for you!
OMG tried lots of solutions only this worked!!! Worked like a charm!! Thanks~~~~
Hey, super glad to hear that!
I did this and it worked thankfully, so I thank you for that.... but now I'm downloading 100GB of "files" it says... must've deleted some wrong files maybe?? Really don't think I did though, fairly easy step-by-step process.
Hi Charizzma! That's odd because I downloaded only 150-200 MB worth of data after doing this step which is pretty much all the files we deleted. If you keep the parent 'Data' folder, you shouldn't have to go through such a huge download.
Worked great for me!
Hi Fwoosh, that's awesome to hear. I'm glad it helped you out!
Hi thank you.... It worked. Amazing 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Hi Joe, I'm glad it worked for you. Thanks for your comment!
Thank you so much! I've been trying to find a fix for this issue for 2 hours now and this worked like a charm! You are awesome for this. You're cooler than the other side of the pillow.
Hi Marcus!
I'm glad this fix was helpful for you 😀
I’m surprised they don’t use this as the actual guide in how to fix this glitch. Spent and hour trying to fix it before finding you. After one try at following your instructions it was instantly fixed. Thank you so much
Hi Alcor, thanks for your feedback. Super glad to know the solution worked out for you!
Would this help in game scan and repair crashes?
This did not work
thank u bro!!!!! worked perfectly
Hi Jose!
Thanks a lot for your comment. I'm glad it worked for you!
Hello friend, i have tried your solution in my battlenet, but the issues i am facing is that a 200 mb warzon update is stuck on remaining 240kb, the internet speed is still active not stuck but nothing is happening, and now it's stuck on scanning, everytime i open it it runs scanning automatically and does not stop
Hello again, i commented before but i don't know is my comment got posted, so basically the method of scanning of repair worked perfectly, but the error BLZBNTAGT00000BBD is still here, it's a remaining around 262kb of an update, that are not downloading, i did every solution suggested by the internet and still stuck here, please if any possible solution available tell me about it. Thank you
Hi Jean!
I'm glad the scanning and repair issue is fixed for you. And, sorry to hear that you're experiencing the update issue. Here's a suggestion that might fix it for you. Try changing your region from the main Battle.net launcher. Sign out, then change the region, and then sign back in. Also, change the region from the option located by the 'Play' button.
Hopefully, this will fix the issue. You can change your region back to your original region once the game finishes downloading/updating. Good luck!
this worked great for me, thank you so much for this. Wish there was a donation button because i would definitely donate
Hi Spencer!
Thanks a lot for your positive feedback. Super happy to hear that the fix worked perfectly for you!
You're so helpul! tysm.
Hi Jared!
Thanks a lot for your comment. Happy to hear the solution worked for you!
It really works!! Thank you very much bro! Finally the only method that can solve my problem after trying others so far 🙂
Hi Knight!
I am glad to hear that. Thanks a lot for your comment!
Just done this for warzone and your a bloody hero Honestly saved me countless hours of trying to fix this without completely reinstalling the game
Top marks 🌟
Hi William!
That's awesome. Glad to hear the solution worked for you!
Is this only to fix the scan and repair loop so the game can be played or does it also fix the random crashing issues?
Hi Sean. This only fixes the scan and repair loop!
Thanks a bunch! It really worked (issue was for Diablo 3 in my case).
Hi Ted, I'm glad to hear the fix worked for you!
Thanks a lot for your comment!
Thanks for this...really...
Hi Xzibit!
You're most welcome. I'm glad this helped you out!
Worked like a charm. Not all heroes wear capes. Thanks man.
Hi Will!
Happy to hear it resolved the issue for you. Thanks a lot for your comment!
Someone give this man a medal.
Hassan > Blizzard
Ahaha appreciate it Bob!
Happy to know the solution worked!
This worked!! Thank you very much. I was worried I had to re-install everything. I'm saved
Hi Randy!
Thanks a lot for your comment. Super glad to hear that it worked for you!
The ONLY solution! Thanks guys!!
Hi Ruaan, happy to hear that!
Thanks for letting us know!
Mine is just in an infinite scan loop after doing this where it finishes the scan then starts another one
I've only gone and deleted every file you said not to delete smh
I did the steps but in last step the update didn't automatically start will it still work?
Hi Ghost, yes it should still work given you've followed the rest of the steps!
Disregard my previous comment. your the man
did this and it just happened again, shortly after no fix. I'm looking for a fix not a band-aid
Hi Thomas!
That is weird. Sorry to hear that. In our experience, we've never had this issue.
I love you man! Thank you so much!!
Thank you so much for your feedback Craig. Appreciate it!
I’ve deleted all but the data then the idx and anything smaller than 2MB but I’m still in an infinite loop, where it gets stuck at 99% with 1.10MB left and nothing with happen it won’t budge. Left it on for days and still nothing
Not good advice. I did all the steps, including deleting all files in the data folder under 2MB as per your instructions. I am now "updating" by downloading 2GB, which is probably the whole game.
The whole game is nearly 100GB so you are not downloading the whole game again
dude this really worked, no frills perfect fix. took maybe 10 min in total from start of deleting to finished updating and launching outbreak. seriously only guaranteed fix used on patch v1.15.9...